Here to Help
Our friendly team is here to help make your visit to Observatory Shopping Centre as easy and enjoyable as possible. If you need assistance, simply speak to a member of our customer service, security, or centre management teams who will be happy to help.
Call us on 01753 537654 or email info@observatoryshopping.co.uk
Accessibility at The Observatory Shopping Centre
We are committed to making The Observatory Shopping Centre accessible and welcoming for all visitors. The centre offers step-free access, accessible facilities and convenient parking nearby, ensuring everyone can enjoy a comfortable shopping experience.
Make shopping even easier with Click & Collect services available from selected stores at Observatory Shopping Centre.
Find out which retailers offer Click & Collect and enjoy a convenient way to collect your purchases.
We also have Amazon Lockers available within the centre, located on the Observatory mall, giving you a quick and easy way to collect your parcels.
Stay connected while you shop with our free Wi-Fi service.
Whether you’re browsing, checking emails, or keeping in touch, simply connect your laptop, tablet, or mobile device and follow the on-screen instructions.
Getting around is simple with convenient taxi ranks available at Observatory Shopping Centre, located at both mall entrances.
With three lifts located throughout the centre, moving around Observatory Shopping Centre is easy and accessible. Our lifts provide convenient access for wheelchair users, pushchairs, and visitors who require step-free access.
Cash machines are available within Observatory Shopping Centre, including services from Santander. They allow withdrawals from most major banks and building societies for your convenience.